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Delivery & Returns
Delivery (UK & Northern Ireland)
Non-Visionaires members delivery is FREE for UK mainland orders over £100 (ex. VAT). Please note this excludes Northern Ireland, Highlands & Islands. The charges for these are listed in the chart below.
Visionaires Members delivery is FREE for UK mainland orders over £50 (ex. VAT). Join for free here. Please note this excludes Northern Ireland, Highlands & Islands. The charges for these are listed in the chart below.
Non-Visionaires members standard delivery charges for UK mainland orders under £100 (ex. VAT) are £3.95 (Inc. VAT). Visionaires Members delivery charges for UK mainland are £3.95 (Inc. VAT) for orders under £50 (ex. VAT).
Next Working Day delivery for UK orders (excluding Northern Ireland, Highlands & Islands) is £12 (Inc. VAT). The cut-off time for Next Working Day orders to be dispatched same-day is 12pm, any orders placed after this will be dispatched the following working day. For example, if you placed a Next Working Day Delivery order after 12pm on a Monday, we'll dispatch it on Tuesday so it will reach you by Wednesday. A working day is defined as Monday - Friday. Therefore, if you order on a Friday or a weekend, we'll dispatch it on the following Monday. We also can't dispatch orders on Bank Holidays.
We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always guarantee this. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements.
Are you outside the UK and need delivery to European countries? We are currently unable to accept international orders, with the exception of Repubic of Ireland customers (RoI customers can visit our dedicated website at visionlinens.ie). We are working hard to resolve this situation and hope to serve international customers again soon.
Additional charges apply for deliveries to Northern Ireland, Highlands & Islands.
| Shipping Destination | Delivery Service | Delivery (Days) | Charge |
|---|---|---|---|
| United Kingdom (UK) (via dedicated UK website) | Standard Delivery | 2 - 4 Working Days | Non-members: £3.95 (for all orders under £100 ex VAT), Visionaires members: £3.95 (for all orders under £50 ex VAT) |
| United Kingdom (UK) *Excludes Northern Ireland, Highlands & Islands | Next Working Day Delivery | Next Working Day When Placed Before 12pm | £12.00 for all customers where available |
| United Kingdom (UK) | Free Delivery | 2 - 4 Working Days | Non-members: £0.00 (spend over £100 ex VAT), Visionaires members: £0.00 (spend over £50 ex VAT) |
| United Kingdom (UK) | Standard Delivery Highlands & Islands | 5 - 10 Working Days | Non-members: £8.40, Visionaires members: £3.95 (spend over £100 ex VAT) |
| United Kingdom (Northern Ireland) | Standard Delivery | 5 - 10 Working Days | Non-members: £9, Visionaires members: £3.95 (spend over £100 ex VAT) |
| Ireland (IE) (via dedicated Irish website) | Standard Delivery | 14 Working Days | £10.00 (charged in €'s at current exchange rate + VAT) |
Trade
For trade orders our delivery system and pricing can differ. Please contact our trade department for more information on: (+44) 01254 589 550.
Returning an Item
In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 14 days of receipt of your order at customer.services@visionlinens.com or by telephone on: (+44) 01254 589 550*
When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.
Vision Linens Ltd
Unit 5,
Walker Industrial Park, Blackburn,
Lancashire,
BB1 2QE
Please note: Do not send returned products to our Head Office.
If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).
View our Terms and Conditions here.
Cancelling your Order
You may only cancel your order in accordance with your rights under the Consumer Contracts Regulations. This includes items ordered by you in error and items that are no longer required. To cancel you must email us within 14 days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order. Please be aware that we are unable to refund outgoing or return shipping costs in the event of a cancellation. Cancellation requests should be sent to orders@visionlinens.com.